Privacy Policy

This Privacy Policy governs how NeuralStack collects, uses, stores, shares, and protects information from all individuals who interact with NeuralStack, Neural AI, our programs, communities, events, websites, checkout pages, communications, and related products and services.

By accessing or using NeuralStack, Neural AI, our websites, programs, courses, communities, software, live events, or related services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

Platform Scope

• NeuralStack programs and courses
• Neural AI software and tools
• AI Launchpad and AI Accelerator
• Live trainings and digital products
• Communities and mentorship

Who This Applies To

• Users and customers
• Students and members
• Affiliates and partners
• Website visitors
• Anyone interacting with our services, funnels, checkout pages, or communications

NeuralStack may collect personal information from users in a variety of ways, including when users visit our websites, register for an event, download a resource, purchase a product, enroll in a program, create an account, join a community, use Neural AI, submit forms, book calls, subscribe to email or SMS communications, contact support, participate in live trainings, or interact with our content, funnels, checkout pages, or services.

Personal Identification

Name, email address, phone number, billing information, account information, business information, and any information voluntarily provided through forms, checkout pages, onboarding forms, calls, messages, support tickets, or program activities.

Payment & Transaction

Purchase history, selected offer, subscription status, payment confirmation, billing details, refund requests, chargeback information, and related transaction records. Payment details may be processed by third-party payment processors.

Account & Program Activity

Login activity, course progress, community participation, saved outputs, completed steps, support requests, AI tool usage, implementation progress, uploaded or submitted materials, responses to prompts, and interactions inside Neural AI or related platforms.

Communications

Emails, SMS messages, support messages, call notes, form submissions, survey responses, testimonials, affiliate communications, and any other information you send to us.

Technical & Usage Data

IP address, browser type, device type, operating system, referring pages, pages visited, session activity, cookies, tracking pixels, analytics data, and other information related to how users interact with our websites, landing pages, content, checkout pages, software, and services.

Users may choose not to provide certain information, but doing so may limit access to specific features, programs, software tools, communities, purchases, support, or services.

NeuralStack may collect and use personal information for the following purposes:

1. To Provide Products and Services

We use information to deliver access to NeuralStack programs, Neural AI, digital products, live trainings, communities, implementation support, software features, events, resources, and related services.

2. To Process Purchases and Manage Accounts

We use information to process orders, confirm purchases, manage subscriptions, provide access, deliver receipts, handle billing issues, process refund requests according to our Refund Policy, and manage customer accounts.

3. To Personalize User Experience

We may use information to personalize the user experience, recommend relevant resources, track progress, improve onboarding, support implementation, customize educational flows, and help users get more relevant outcomes from NeuralStack and Neural AI.

4. To Improve NeuralStack and Neural AI

We may use information in aggregated, de-identified, or internal operational formats to improve our products, software, curriculum, support systems, funnels, website experience, user interface, training materials, AI workflows, and customer outcomes.

5. To Provide Customer Support

We use information to respond to questions, troubleshoot issues, provide support, manage disputes, resolve technical problems, and communicate with users about their accounts, programs, purchases, or service access.

6. To Send Emails and SMS Messages

We may use email addresses to send order updates, account information, program updates, training reminders, event details, onboarding instructions, support responses, educational content, and marketing messages. With your express consent, we may also send automated or manual SMS messages. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

7. To Protect Our Business and Users

We may use information to prevent fraud, detect abuse, enforce our Terms of Service, EULA, Refund Policy, affiliate rules, community standards, and other agreements, protect intellectual property, investigate suspicious activity, and maintain the security of our platforms and services.

8. To Comply with Legal Obligations

We may use information when necessary to comply with applicable laws, regulations, subpoenas, court orders, legal processes, tax obligations, accounting requirements, dispute resolution, or law enforcement requests.

NeuralStack may provide access to AI-powered tools, workflows, prompts, implementation systems, and software features, including Neural AI. When users interact with Neural AI or related AI-powered features, we may collect and process the inputs, prompts, business information, project details, outputs, saved progress, generated responses, and related usage data needed to provide, improve, secure, and support the service.

What We May Collect via Neural AI

• User-submitted inputs and prompts
• Business information and project details
• Generated outputs and saved progress
• Usage data and interaction history
• Support and troubleshooting data

User Responsibilities

• Do not submit highly sensitive personal information
• Do not submit confidential third-party information
• Do not submit protected health information
• Do not submit financial account numbers or government IDs
• Do not submit passwords or unauthorized information

NeuralStack does not guarantee that AI-generated outputs will be accurate, complete, legally compliant, financially reliable, or suitable for every user's specific business situation. Users are responsible for reviewing and validating any AI-generated output before using it.

NeuralStack takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Restricted Access Controls

Internal access to personal information is limited to authorized personnel who need it to perform their job functions.

Password-Protected Systems

Platform-level security controls and password-protected systems are used to safeguard user accounts and data.

Payment Processor Security

Payment information is handled through third-party payment processors that maintain their own security standards and certifications.

Commercially Reasonable Safeguards

We apply commercially reasonable safeguards across our platforms, software, and communication systems to reduce risk of unauthorized access or disclosure.

No online platform, software system, payment processor, communication system, or method of electronic storage is completely secure. NeuralStack cannot guarantee absolute security of personal information. Users are responsible for maintaining the confidentiality of their login credentials, account access, passwords, payment accounts, and any devices used to access NeuralStack or Neural AI.

NeuralStack does not sell, trade, rent, or transfer user personal identification information to third parties for their own independent marketing or promotional purposes. Mobile information, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

NeuralStack may share limited personal information only in the following scenarios:

Service Providers

Trusted providers that help us operate our business, deliver products, process payments, host websites, manage communities, provide software access, send emails, send SMS messages, run analytics, book calls, provide support, manage affiliates, or deliver customer services.

Platform Partners

If NeuralStack uses third-party platforms to host courses, communities, checkout pages, software tools, affiliate systems, landing pages, or customer accounts, limited information may be processed by those platforms as necessary to provide the service.

Affiliates or Partners

If a user registers through an affiliate or partner link, limited attribution or commission-related information may be shared as necessary to track referrals, manage commissions, operate the affiliate program, and prevent fraud. SMS consent data is not shared with affiliates for their own marketing purposes.

Business Transfers

If NeuralStack is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction, user information may be transferred as part of that transaction, subject to applicable law.

Legal Compliance

We may disclose information when required by law, subpoena, court order, legal process, government request, or when we believe disclosure is necessary to protect our rights, enforce our agreements, prevent fraud, protect users, investigate abuse, or respond to legal claims.

With Your Consent

We may share information when you give us explicit permission to do so.

NeuralStack may use cookies, tracking pixels, analytics tools, advertising pixels, and similar technologies to understand user behavior, improve website performance, measure funnel performance, track conversions, personalize content, remember preferences, analyze traffic, improve offers, and support marketing efforts.

What These Technologies May Collect

• Device type and browser type
• IP address and location data
• Pages visited and time spent
• Referral source and checkout activity
• Form activity and session data
• Other usage and interaction data

Your Cookie Choices

Users may adjust browser settings to refuse cookies or to receive alerts when cookies are being used. However, disabling cookies may affect the functionality of certain websites, checkout pages, login systems, software features, or services. Cookie preferences can typically be managed through your browser's privacy or settings menu.

By providing your email address, you agree that NeuralStack may send you transactional, educational, account-related, support-related, and promotional emails. You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email.

Email Communications

• Order updates and account information
• Program updates and training reminders
• Event details and onboarding instructions
• Support responses and educational content
• Marketing messages and affiliate updates
• Unsubscribe at any time using the link in any promotional email

SMS Communications

• Automated or manual messages with express consent
• Event reminders, updates, and support messages
• Onboarding and promotional messages
• Message frequency may vary
• Message and data rates may apply
• Reply STOP to opt out
• Reply HELP for assistance

Consent to receive SMS messages is not required as a condition of purchase unless explicitly stated for a specific service that depends on SMS delivery. NeuralStack will not share mobile information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Users may encounter links to third-party websites, services, tools, platforms, checkout pages, communities, calendars, payment processors, AI tools, social media platforms, or other resources through NeuralStack.

What This Includes

• Third-party websites and landing pages
• External payment processors
• Social media platforms
• Calendar and scheduling tools
• Community and course platforms
• External AI tools and software

Our Position

NeuralStack does not control the content, privacy policies, security practices, terms, or operations of third-party websites or services. Browsing, purchasing, interacting, or submitting information through third-party services is subject to that third party's own terms, policies, and practices. NeuralStack is not responsible for the privacy practices, content, security, or conduct of any third-party website, platform, or service.

NeuralStack may retain user information for as long as necessary to provide services, maintain accounts, deliver purchased products, comply with legal obligations, resolve disputes, enforce agreements, support business operations, maintain financial and tax records, prevent fraud, and improve our services.

Service Delivery

Information is retained as long as necessary to provide access to purchased products, programs, communities, and ongoing services.

Legal and Compliance Requirements

Certain information may be retained to comply with applicable laws, tax obligations, accounting requirements, and regulatory mandates.

Dispute Resolution and Fraud Prevention

Information may be retained to resolve disputes, enforce agreements, investigate abuse, and prevent fraudulent activity.

Deletion Requests

Users may request deletion of certain personal information by contacting NeuralStack. Some information may be retained when required for legal, accounting, tax, security, dispute resolution, fraud prevention, or legitimate business purposes.

Depending on where you live, you may have certain rights regarding your personal information. NeuralStack respects these rights and provides mechanisms for users to exercise them.

Request Access

Request access to the personal information NeuralStack holds about you.

Request Correction

Request correction of inaccurate or incomplete personal information in our records.

Request Deletion

Request deletion of certain personal information, subject to legal and operational retention requirements.

Opt Out of Communications

Unsubscribe from marketing emails or opt out of SMS messages at any time.

Limit Data Processing

Request limitations on certain types of data processing where permitted by applicable law.

To make a privacy request, contact NeuralStack using the contact information listed at the end of this Privacy Policy. NeuralStack may need to verify your identity before processing certain requests. We may deny or limit requests where permitted or required by law.

NeuralStack is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Our Commitment

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information promptly.

Parental Guidance

Users under the age of majority in their jurisdiction should only use NeuralStack with the involvement and consent of a parent or legal guardian.

If you believe a child under 13 has provided us with personal information, please contact us immediately so we can take appropriate action.

NeuralStack may be operated from the United States. If you access NeuralStack from outside the United States, you understand that your information may be processed, stored, or transferred in the United States or other jurisdictions where our service providers operate.

By using NeuralStack, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable law.

Data transferred internationally is handled in accordance with this Privacy Policy and the applicable legal frameworks governing cross-border data transfers. Users outside the United States should be aware that data protection laws in the United States may differ from those in their home jurisdiction.

NeuralStack may update this Privacy Policy at any time. When we update this Privacy Policy, we may revise the effective date at the top of the page.

How We Notify You

• Revised effective date posted at the top of this page
• Updates reflected on our website and relevant platforms
• Users are encouraged to review this policy periodically

Your Acceptance of Updates

Your continued use of NeuralStack, Neural AI, our websites, programs, communities, events, software, or services after changes are posted will be deemed acceptance of the updated Privacy Policy.

By accessing or using NeuralStack, Neural AI, our websites, programs, communities, events, digital products, software, checkout pages, or related services, you signify your acceptance of this Privacy Policy. If you do not agree, you should not access or use NeuralStack, Neural AI, or any related services.

For questions about this Privacy Policy, privacy requests, data requests, or communication preferences, please contact NeuralStack directly. We are committed to handling user information responsibly, transparently, and in alignment with the services we provide.

Email

projects@eslaunch.com

Website

eslaunch.com

NeuralStack is committed to handling user information responsibly, transparently, and in alignment with the services we provide.