All Sales Final Once Work Has Started
Once work has started on a project, deliverable, or service, all sales are considered final.
Setup Fees Non-Refundable After Work Begins
Setup fees cover discovery, planning, design, build hours, and implementation. Once work has begun, setup fees are non-refundable.
Monthly Service Cancellation
Monthly service continues month-to-month after the initial commitment stated for each package (180 days for Minimum Package™; 90 days for Local Rank System™ and Local Growth Engine Pro™). After the initial term, service can be canceled before the next billing cycle. Cancellations do not refund prior months, and the initial commitment period is non-cancellable unless the signed SOW or MSA states otherwise.
Third-Party Software Fees
Fees paid to third-party platforms (hosting, scheduling, CRM, payments, analytics, etc.) are governed by those providers' refund policies, not ESL's.
No Refund For Completed Work
Completed deliverables. including launched websites, deployed AI bots, and active follow-up systems. are non-refundable.
Contact
Refund or cancellation questions: support@eslaunch.com.